Q: I’m allotment of a accumulation of 80 bodies who every anniversary accept an e-mail with an Adobe PDF book attachment. But back I accept the e-mail, the PDF has been adapted to a Winmail.dat book that my e-mail software can’t read. However, if one of the added 80 bodies assiduously the account e-mail to me, I accept the PDF book after any problems. What can I do?
Jeanne Smith, Plymouth
A: The botheration is in the aboriginal e-mail sender’s Microsoft Outlook software, which is sending the e-mail and absorbed PDF to your accumulation in “Rich Text” format. That architecture makes it accessible to use altered blazon styles and sizes if you use Outlook, but best added e-mail programs can’t apprehend it.
When Outlook sends an e-mail in the Rich Argument format, it includes the basal argument commands in an absorbed Winmail.dat file. But Outlook additionally puts the PDF adapter central the Winmail.dat file, area your e-mail software can’t acquisition it.
You charge to explain to the aboriginal sender that his or her Outlook setting needs to be afflicted so that the e-mail and absorbed PDF are beatific to your accumulation as “HTML” (HyperText Markup Language) or “Plain Text” files. The change can be fabricated in Outlook by beat File, selecting Options and allotment Mail, again authoritative abiding either HTML or Plain Argument is selected. For details, see tinyurl.com/yh3ufo8.
The associates of your accumulation that accurately accept the e-mail and PDF are application either Outlook or addition e-mail affairs that can apprehend Rich Argument format. But back addition affiliate of the accumulation assiduously the e-mail and PDF to you, they are sending it as HTML or Plain Argument that your e-mail software can read.
Q: The Quicken Mac 2007 accounting affairs on my Macintosh started admonishing me about base abstracts in my files in February. I haven’t been able to accessible these files, admitting spending hours on the buzz with software close Intuit, which owns Quicken. Any ideas?
Glenn Puncochar, St. Paul
A: If Intuit can’t advice you, try some tips from a Macintosh user who recovered some allegedly besmirched Quicken Mac 2007 files by deleting some of the advice in them (see tinyurl.com/4vsu8oj.) If that doesn’t work, the besmirched files are apparently lost.
Finally, a aftereffect on aftermost week’s column. Robert Walensky, a Minnetonka IT consultant, agrees with me that a adulterated cable splitter (which divides a cable TV band amid TV and computer) may be the account of desultory Internet outages (see aftermost week’s cavalcade at tinyurl.com/nuer7qf.)
But he says addition accessible account is the abridgement of a advancement array in the modem-router. That could acquiesce baby voltage fluctuations in a ability band to arrest the Internet connection. Adding a array backup, alleged an uninterruptible ability accumulation (UPS), costs about $40. For capacity on these devices, see tinyurl.com/m3q54yh.
E-mail tech questions to [email protected] or address to Tech Q&A, 650 3rd Av. S., Suite 1300, Minneapolis, MN 55488. Include name, burghal and blast number.
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