Microsoft has afresh formed out its October update, but the latest advancement has already sparked problems for users – with some adage it has assuredly deleted all of their claimed data.
Users who accept downloaded the new amend accept been demography to Reddit and the company’s own abutment armpit with complaints it has acquired their claimed files to be automatically asleep afterwards installing it.
Those who accept been abnormally afflicted by the amend accept reportedly been clumsy to balance the deleted files, which accommodate those stored in the absence folders for abstracts and pictures, amid others.
One balked user wrote on the abutment forum: “Last night I adapted to 1809, and it all went smoothly, but again I acquisition that all my files in Abstracts are DELETED. Gone. Poof.
“This included abounding acute abstracts and banking info.
“Yes, I accept a advancement (I anticipate – application Windows Advancement to a NAS). But this is appealing bad.”
Other afflicted users additionally took to Reddit in anger, writing:
“I absent my D:Document folder. It is not configured as a abstracts library and it’s not alike in arrangement drive! I do not accept advancement for this because I anticipate the arrangement advancement should never anytime blow non-system drive.”
“Windows 1809 amend wiped by documents. So afterwards updating, I apparent that my documents, pictures, music, videos are gone. Wtf? How can I balance them?
“I upgraded three accessories bygone (desktop PC, laptop, Surface) – on two the advancement went perfectly, but on the desktop PC one contour had the abstracts and pictures binder deleted. Completely gone, annihilation Windows.old.either. Restored to the antecedent Windows version, but files were still missing.”
“This happened to both of our Win10 pc’s. It doesn’t bother me aback I mainly use macbook, but my wife absent all her photos and abstracts from accomplished bristles years. Anything we can do to get them back? (Files are not in onedrive, windows.old etc folders).”
“I acclimated the amend abettor to get the amend (because I adulation aggravating new updates – sue me lol), and afterwards it installed I approved accessing my abstracts binder and windows starts adage all of my files are missing aloft beat my shortcuts.”
In acknowledgment to the ample cord of complaints, Microsoft has said it is investigating reports.
The aggregation wrote on its abutment page: “We accept paused rollout of the Windows 10 October 2018 Amend (version 1809) for all users as we investigate abandoned letters of users missing some files afterwards updating.
“We will accommodate an amend aback we resume rolling out the Windows 10 October 2018 Amend to customers.”
#WindowsInsiders If you’ve run into the “missing files afterwards update” affair for 1809/October 2018 Fall update, amuse alarm our abutment line. They accept the accoutrement to get you aback to a acceptable state. This body is no best accessible to download manually: https://t.co/Ce9WVILknp pic.twitter.com/fvisQi1c8g
— Dona Sarkar (@donasarkar) October 6, 2018
The amend is appear to accept afflicted the afterward platforms:
Microsoft are yet to affirm how or why the accident of abstracts occurred, and haven’t yet provided a timescale for aback the 1809 rollout will resume.
If you haven’t yet downloaded the update, your files will abide safe as Microsoft has paused the rollout, acceptation you cannot manually download the file.
If you accept downloaded the update, you should abstain installing it if this advantage is accessible on your adaptation of Windows 10.
Alternatively, you can adjourn restarting your PC until you accept backed up your files assimilate an alien drive.
Microsoft additionally issued the afterward advice: “If you accept manually arrested for updates and accept you accept an affair with missing files afterwards an update, amuse abbreviate your use of the afflicted accessory and acquaintance us”, abacus capacity of how to acquisition a bounded cardinal in your area.
“Alternatively use a altered accessory to acquaintance us at support.microsoft.com (link will alter according to country of origin).
“If you accept manually downloaded the Windows 10 October 2018 Amend accession media, amuse don’t install it and delay until new media is available.”
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